This Terms and Conditions Agreement ("Agreement") governs your use of phluck casino and sports betting services provided through the website phluck.cam. By creating an account, depositing funds, or using any phluck service, you agree to be bound by these terms. Please read this Agreement carefully before proceeding.
By accessing, registering for, or using any service offered by phluck ("the Service," "Platform," "Website"), you ("User," "Player," "You") agree to be legally bound by this Agreement, our Privacy Policy, Responsible Gaming Policy, and all applicable Philippine laws and regulations governing online gambling. If you do not agree to these terms, you must immediately cease using the Service and close your account.
phluck reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes become effective immediately upon posting to the Website. Continued use of the Service after changes are posted constitutes acceptance of the modified terms. You are responsible for regularly reviewing this Agreement to stay informed of any updates.
You must be at least twenty-one (21) years of age or older, or the legal gambling age in your jurisdiction, whichever is higher, to create an account or use phluck services. By registering, you represent and warrant that you meet these age requirements. phluck reserves the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of funds.
To create a phluck account, you must provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, valid email address, phone number, residential address, and government-issued identification. You agree to update your account information promptly if any changes occur. Providing false, misleading, or fraudulent information is grounds for immediate account termination without refund of deposits or winnings.
Each User is permitted one (1) account only. Creating multiple accounts ("multi-accounting") to abuse bonuses, promotions, or other services is strictly prohibited and will result in closure of all accounts and forfeiture of balances. phluck uses advanced fraud detection systems, including device fingerprinting, IP tracking, and behavioral analysis, to identify duplicate accounts.
phluck services are intended for users residing in the Philippines. Use of the Service from jurisdictions where online gambling is prohibited by local law is forbidden. You are solely responsible for ensuring that your use of phluck complies with all applicable laws in your location. phluck is not liable for any legal consequences arising from your violation of local gambling restrictions.
You are responsible for maintaining the confidentiality of your username, password, and any other security credentials associated with your phluck account. You agree not to share your login information with any third party. Any activity conducted through your account is your sole responsibility, regardless of whether you authorized the activity. You must notify phluck immediately if you suspect unauthorized access to your account.
phluck monitors account activity for suspicious behavior, including but not limited to unusual betting patterns, large or rapid deposits and withdrawals, bonus abuse, collusion, use of bots or automated software, and other fraudulent activity. If we detect suspicious activity, we reserve the right to suspend or terminate your account, void bets, and withhold withdrawals pending investigation.
phluck offers two-factor authentication (2FA) as an additional security measure. While optional, we strongly recommend enabling 2FA to protect your account from unauthorized access. phluck is not liable for losses resulting from compromised accounts where 2FA was available but not enabled.
phluck accepts deposits via GCash, Maya, GrabPay, bank transfer (InstaPay, PesoNet), 7-Eleven CLiQQ kiosks, and other payment methods as indicated on the Website. All deposits are processed in Philippine Pesos (PHP). Minimum deposit amounts vary by payment method and are displayed during the deposit process. phluck reserves the right to add, remove, or restrict payment methods at any time without notice.
All funds deposited to your phluck account must originate from legitimate sources and must be owned by you personally. Deposits made using stolen credit cards, fraudulent bank accounts, third-party funds, or proceeds of illegal activity are strictly prohibited. phluck reserves the right to request documentation proving the source of deposited funds, including bank statements, payslips, or tax returns. Failure to provide satisfactory documentation may result in account closure and confiscation of funds.
All transactions on phluck are conducted in Philippine Pesos (PHP). If you deposit funds in a foreign currency, the amount will be converted to PHP at the prevailing exchange rate applied by your payment provider. phluck is not responsible for currency conversion fees or exchange rate fluctuations.
As part of our commitment to Responsible Gaming, phluck allows Users to set daily, weekly, or monthly deposit limits. Once set, deposit limits cannot be increased immediately; requests to raise limits are subject to a mandatory 24-hour cooling-off period. Deposit limits can be decreased at any time and take effect immediately.
Withdrawals are processed to the same payment method used for deposits whenever possible. For example, if you deposited via GCash, withdrawals must be sent to your GCash account. In cases where withdrawal to the original deposit method is not possible (e.g., prepaid cards, closed accounts), phluck will arrange alternative withdrawal methods, subject to identity verification.
Minimum withdrawal amount is PHP 500. Maximum daily withdrawal limits vary by account status and payment method, typically ranging from PHP 50,000 to PHP 500,000 per day. E-wallet withdrawals (GCash, Maya) are processed within 1-24 hours. Bank transfers via InstaPay are processed within 24 hours; PesoNet transfers may take 1-2 business days. First-time withdrawals require identity verification and may take up to 72 hours to process.
phluck is required by PAGCOR regulations and anti-money laundering (AML) laws to verify the identity of all Users before processing withdrawals. Verification requires submission of a valid government-issued ID (Philippine passport, driver's license, UMID, postal ID, or national ID), proof of address (utility bill, bank statement, or government correspondence dated within the last three months), and, if requested, proof of payment method ownership (screenshot of e-wallet account, bank statement, or credit card photo with sensitive information redacted).
phluck reserves the right to request additional documentation at any time, including but not limited to selfies holding your ID, video verification calls, source of funds documentation, and proof of employment or income. Withdrawal requests cannot be processed until verification is complete. Failure to provide requested documentation within thirty (30) days may result in account closure and forfeiture of funds.
To comply with anti-money laundering (AML) regulations, all deposits must be wagered at least once (1x) before withdrawal. Deposits made solely for the purpose of withdrawal without genuine gambling activity may be subject to additional verification requirements, delays, or fees. phluck reserves the right to impose higher wagering requirements (up to 3x) if suspicious activity is detected.
phluck does not charge fees for withdrawals to GCash, Maya, or bank accounts via InstaPay or PesoNet. However, your payment provider may impose its own fees, which are beyond phluck's control. Users are responsible for any fees charged by third-party payment processors.
phluck offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers, free spins, and tournament prizes. All bonuses are subject to specific terms and conditions, including wagering requirements, maximum bet limits, eligible games, and expiration dates. Bonus terms are displayed on the promotion page and must be accepted before claiming any bonus.
Unless otherwise stated, all bonuses are subject to wagering requirements before withdrawal. Wagering requirements typically range from 10x to 40x the bonus amount, depending on the promotion. For example, a PHP 1,000 bonus with a 30x wagering requirement must be wagered PHP 30,000 before any winnings can be withdrawn. Only real-money bets count toward wagering requirements; bets placed using bonus funds may contribute at reduced rates (e.g., 10% for table games, 100% for slots).
While a bonus is active and wagering requirements have not been met, maximum bet per round is capped at PHP 250 for slots and PHP 500 for table games, unless the bonus terms specify otherwise. Exceeding the maximum bet limit will result in forfeiture of the bonus and any winnings derived from it.
Certain games may be excluded from bonus play or contribute at reduced rates toward wagering requirements. Typically, table games (blackjack, roulette, baccarat) contribute 10-20%, video poker contributes 5-10%, and slots contribute 100%. Live dealer games may be excluded entirely. Refer to the specific promotion terms for details.
Bonus abuse includes but is not limited to creating multiple accounts to claim bonuses repeatedly, using VPNs or proxy servers to circumvent geographic restrictions, colluding with other players, placing opposite bets (e.g., betting on both red and black in roulette), or using automated software to exploit promotions. phluck reserves the right to void bonuses, confiscate winnings, and close accounts engaged in bonus abuse.
All casino games offered by phluck use certified Random Number Generator (RNG) technology tested and approved by independent testing agencies, including Gaming Laboratories International (GLI), iTech Labs, and eCOGRA. Game outcomes are determined randomly and cannot be predicted, influenced, or manipulated by phluck or any third party. RTP (Return to Player) percentages are published for each game and represent long-term statistical averages, not guaranteed outcomes for individual sessions.
Each game has its own rules, paytables, and betting limits, which are accessible within the game interface. In the event of a dispute regarding game outcomes, bets, or payouts, phluck's decision is final and binding. phluck retains logs of all game rounds, bets, and results for a minimum of seven (7) years to resolve disputes.
In the event of a game malfunction, system error, or incorrect payout, phluck reserves the right to void all affected bets and refund stakes. This includes but is not limited to incorrect odds displayed, software bugs, server downtime, and network interruptions. phluck is not liable for losses resulting from technical malfunctions beyond our reasonable control.
The following practices are strictly prohibited and will result in immediate account termination, forfeiture of funds, and potential legal action:
All sports bets are subject to acceptance by phluck. phluck reserves the right to refuse, limit, or void any bet at any time, particularly if we suspect fraudulent activity, insider knowledge, or if the bet was placed at incorrect odds due to a technical error. Once a bet is confirmed and appears in your bet history, it is considered accepted.
Sports bets are settled based on official results as determined by the relevant sports governing body (e.g., PBA, UAAP, UFC, FIFA). In cases where official results are not available or are disputed, phluck will use reputable third-party data providers to determine outcomes. Settlement decisions made by phluck are final.
If a sporting event is cancelled, postponed, or abandoned before completion, bets on that event will be voided and stakes refunded, unless otherwise stated in the specific sport's rules. For example, if a basketball game is abandoned in the third quarter, bets may be voided unless a minimum time threshold has been met.
Live betting (in-play betting) is subject to rapid odds changes and delays due to the nature of live events. phluck reserves the right to suspend live betting markets at any time. Bets placed after an event has concluded or after a significant outcome has occurred (e.g., a goal in football) may be voided.
phluck is committed to promoting responsible gambling practices and preventing problem gambling. We provide tools to help Users manage their gambling activity, including deposit limits, time limits, reality checks, and self-exclusion options. If you believe you may have a gambling problem, we encourage you to seek help immediately.
Users may request temporary or permanent self-exclusion from phluck services by contacting customer support. Self-exclusion periods range from 24 hours to permanent closure. During the self-exclusion period, you will not be able to access your account, deposit funds, or place bets. phluck will use reasonable efforts to prevent you from opening new accounts during self-exclusion, but you are responsible for not attempting to circumvent these restrictions.
phluck strictly prohibits underage gambling. We use age verification tools and require government-issued ID submission before processing withdrawals. If we discover that a User is under 21 years of age, the account will be immediately closed, deposits refunded (minus any winnings), and relevant authorities notified.
phluck collects, processes, and stores personal information in accordance with our Privacy Policy and applicable Philippine data protection laws, including the Data Privacy Act of 2012. By using the Service, you consent to the collection and use of your personal information as described in our Privacy Policy. We use industry-standard encryption and security measures to protect your data from unauthorized access, disclosure, or misuse.
All content on the phluck Website, including but not limited to text, graphics, logos, images, software, audio, video, and game designs, is the property of phluck Gaming Corporation or its licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, transmit, or create derivative works from any content on the Website without prior written permission from phluck.
To the maximum extent permitted by law, phluck shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service, including but not limited to loss of profits, loss of data, or loss of goodwill. phluck's total liability for any claim arising from your use of the Service shall not exceed the amount of deposits you have made to your account in the twelve (12) months preceding the claim.
phluck is not responsible for losses caused by factors beyond our reasonable control, including but not limited to internet connectivity issues, device malfunctions, third-party payment processor errors, force majeure events (natural disasters, wars, pandemics), or governmental actions.
This Agreement is governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from this Agreement or your use of phluck services shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.
In the event of a dispute, you agree to first contact phluck customer support to attempt to resolve the issue informally. If the dispute cannot be resolved through customer support, you may escalate the matter to phluck's management team. Only after exhausting these internal dispute resolution procedures may you pursue legal action.
You may close your phluck account at any time by contacting customer support. Upon closure, any remaining balance in your account will be returned to you after verification, provided all wagering requirements have been met and there are no outstanding disputes or investigations.
phluck reserves the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to breach of these Terms and Conditions, fraudulent activity, abusive behavior toward staff, or violation of applicable laws. Upon termination, phluck may forfeit any remaining balance, including deposits and winnings, if the termination was due to your breach of this Agreement.
phluck may modify, amend, or update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes may be communicated via email or notification on the Website. Your continued use of the Service after changes are posted constitutes acceptance of the modified terms. If you do not agree to the updated terms, you must close your account and cease using the Service.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of phluck services, please contact us:
If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.
This Agreement, together with our Privacy Policy and Responsible Gaming Policy, constitutes the entire agreement between you and phluck Gaming Corporation regarding your use of the Service and supersedes all prior or contemporaneous agreements, understandings, and representations, whether written or oral.
Acknowledgment: By creating an account, depositing funds, or using any phluck service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree, you must not use the Service.
Important Highlights
Key points from our Terms & Conditions to help you understand your rights and responsibilities as a phluck player.
You must be 21 years or older to use phluck. We verify age through government ID checks. Underage accounts are closed immediately.
First withdrawal requires identity verification with valid ID, proof of address, and payment method ownership documentation.
Bonuses have 10x-40x wagering requirements. Deposits must be wagered 1x before withdrawal to comply with AML regulations.
phluck operates under PAGCOR License No. 2019-PH-001-08472. We follow strict Philippine gaming regulations and fair play standards.
Set deposit limits, time limits, and request self-exclusion. We're committed to preventing problem gambling and protecting vulnerable players.
Multi-accounting, bonus abuse, bot usage, collusion, and fraud result in account closure and forfeiture of funds.
Now that you understand our terms, create your account and start playing with confidence. Secure, licensed, and trusted by 150,000+ Filipino players. Register today!